SYNTHETIC data, seed 20260929. Not a real-world measurement.

Full log: journey resolution 81.4% (3256/4000). Digital-first journeys that later reach a call: 32.0% (971/3035).

Live demo

Filter journeys, read the rates

Loading the synthetic log.

Seed 20260929. The article and the KPI report show the committed totals. The live demo recomputes those definitions on the journeys you select. Source files: reports/headlines.md and reports/kpis.json.

Omnichannel care analytics on GitHub · MIT License · Christopher Nguu